We have tried to answer your questions about The Horrible Science Collection magazine and website below. If your query isn’t answered here, our customer services team will be happy to help.

Subscription Queries | General Queries   

Getting around the website | Customer Service Team

Q: How much does it cost to subscribe?
A: For details on subscription, please click here:
http://www.horrible-science.co.uk/subscribe.htm

Q: Can I get the free subscription gifts without subscribing?
A: No, sorry, but if you’d like to subscribe, please click here:
http://www.horrible-science.co.uk/subscribe.htm

Q: When will I receive my fantastic gifts?
A: Your padlock will be sent with your first despatch and the goggles with your second despatch. Your microscope will be sent by courier under separate cover which means you will be asked to sign for it. If you are not in, the courier company will leave you a card to rearrange a delivery day to suit you. Gifts subject to availability.

Q: Do you take other methods of payment?
A: You can pay by cheque, postal order, Visa, Delta or Mastercard. Please call our Customer Services Team to make the arrangements.

Q: Have you received my subscription – I have not had confirmation?
A: Within seven days of receiving your request to subscribe, you will receive a confirmation welcome letter. This contains your order reference number and details of your subscription. If you haven’t received a welcome letter after three weeks, then please contact our Customer Services Team. If you email the team, please include your name in the subject line.

If you subscribed online, you will receive a confirmation email before your letter, within 48 working hours of placing your order. If you do not receive this email, please contact our Customer Services Team since there may have been a problem receiving your order.

Q: Do I have to subscribe again after issue 6?
A: No, payment will be automatically deducted from your account unless you make a request to cancel your subscription.

Q: I have not received all my issues, can you help?
A: Our Customer Services Team can sort this out for you. If you email the team, please include your name and subscription reference in the subject line.

Q: I have received the wrong issue/s.
A: We will replace all your issues with the correct copies. Please contact our Customer Services Team. If you email the team, please include your name and subscription reference on the subject line

Q: How do I cancel my subscription?
A: You can cancel at any time giving 28 days notice - please contact our Customer Services Team. If you email the team, please include your name and subscription reference in the subject line.

Q: I cannot find copies in the shops – help!
A: You can ask your newsagent to place a regular order for you so you
can pick up your issues from them. If you need back copies you can
ask your newsagent to order them for you or just contact our Customer Services Team. Don’t forget, if you take out a subscription, issues
will be delivered to your door free and you get some great subscription
gifts! (Gifts subject to availability). Click here for more information.
http://www.horrible-science.co.uk/subscribe.htm

Q: I can’t get through on the telephone number given.
A: We have several lines dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Services Team.

Q: How can I get back copies.
A: To order back copies, please contact our Customer Services Team. Please note that it can take up to 21 days to deliver your back copies.

Q: What day is The Horrible Science Collection on sale?
A: Every other Thursday – the first one was published on Wednesday January 12th 2005.

Q: How can I get copies if I live outside the UK?
A: I am sorry, we cannot send copies outside the UK at the moment.

Q: I want to join the club but what’s the IFC code?
A: You’ll find this code on the Inside Front Cover (IFC) of every issue of The Horrible Science Collection. It starts with HS.

Q: I've forgotten my Club User name, what can I do?
A: No problem, just go to this page
http://www.horrible-science.co.uk/login/member-login.htm, enter your email address in the field at the bottom of the page, click Send and your Club name will be emailed to you. If this doesn’t work, please email the web team on webenquiries@eaglemoss.co.uk

Q: I can't access some of the pages. What can I do?
A: It may be a temporary problem, so please click Refresh
to reload the page. If you are experiencing problems
getting through to the secure order area when trying to
place a subscription, please email the web team on
webenquiries@eaglemoss.co.uk